For our client, a manufacturer and distributor of high-quality flooring solutions, we are looking to expand their team at the earliest opportunity with a focus on further strengthening the customer care department. The position is to be filled as part of direct placement.
Do you have experience in a similar role within customer service and are looking for a new professional challenge? Then we look forward to receiving your application as a Customer Care Manager (m/w/d)

Ihre Benefits

• Hybrid Working Model
• Dynamic Environment
• Growth Opportunities
• Competitive Compensation
• Continuous Learning
• Collaborative Culture
• Health and Wellbeing

Ihre Aufgaben

• Serve as the main contact for Spanish, Portuguese, Italian, and English-speaking customers, providing professional support
• Address product, maintenance, and installation inquiries with precision
• Build and maintain long-term customer relationships by proactively addressing needs
• Process customer orders accurately and ensure smooth delivery
• Coordinate with supply chain teams to resolve delivery issues
• Provide order updates and track progress to maintain customer trust
• Identify new business opportunities and assist the sales team with appointments and promotions
• Manage smaller customer accounts to boost loyalty and satisfaction
• Maintain up-to-date customer data in the CRM system
• Suggest process improvements to enhance efficiency

Ihr Profil

• Fluency in Spanish, Italian, and English (written and spoken)
• Conversational German skills
• Further languages an advantage: Portuguese and French
• Proven experience in customer service and sales support
• Strong interpersonal and problem-solving skills
• Proficiency in CRM systems and Microsoft Office
• ERP experience, Dynamics 365 Business Central is a plus
• Proactive, self-motivated, and customer-focused
• Able to thrive under pressure in a dynamic environment
• Team player with the ability to work independently

Das klingt nach Ihrem Traumjob?